Salon POLICY
Bookings PolicyAll online bookings incur a 50% non-refundable booking fee that is due at time of booking to secure the time slot, which will be deducted from the total cost of the appointment. You will receive a pre-appointment consultation form before your booking via email and SMS. You will be required to provide us with details relating to your medical history, known allergies, skincare routine, lifestyle preferences, and any other information we reasonably require in order to make informed recommendations regarding our skincare products.
You will also receive a confirmation text 2 days prior to your appointment.
Cancellation PolicyWe have a strict 24hr cancellation period. If you cancel an appointment within the 24hr cancellation period you will forfeit your booking fee.If you cannot make your appointment for any reason, please let us know as soon as possible.
Running LateIf you find yourself running late to your appointment, please notify us as soon as possible. We will always accommodate our clients where possible and are usually able to adjust your appointment to compensate for 5-10 minutes. We strive to provide the best possible experience for our clients and we will not be able to complete a service if you are running late by more than 50% of the treatment time. You may be offered an alternative service (at full price) if appropriate, otherwise it will be deemed as a no-show, our cancellation policy will apply and you will forfeit of your booking deposit.
No-show FeeIf you fail to show up to your appointment without notice, our cancellation policy will apply and you will forfeit your booking fee and a 100% treatemtn cost payment will be required before scheduling another appointment.
RefundsWe do not refund items or services for change of mind. All product and services purchases are final, and we cannot accept exchanges or product returns due to risk of contamination. We will only offer an exchange if the product packaging is deemed faulty or damaged. You will be required to return the product to the shop within 7 days of purchase for assessment from the manufacturer. Purchased Gift VouchersStore bought gift vouchers can be used towards any of our full price services. However, they cannot be used towards skincare.
You will also receive a confirmation text 2 days prior to your appointment.
Cancellation PolicyWe have a strict 24hr cancellation period. If you cancel an appointment within the 24hr cancellation period you will forfeit your booking fee.If you cannot make your appointment for any reason, please let us know as soon as possible.
Running LateIf you find yourself running late to your appointment, please notify us as soon as possible. We will always accommodate our clients where possible and are usually able to adjust your appointment to compensate for 5-10 minutes. We strive to provide the best possible experience for our clients and we will not be able to complete a service if you are running late by more than 50% of the treatment time. You may be offered an alternative service (at full price) if appropriate, otherwise it will be deemed as a no-show, our cancellation policy will apply and you will forfeit of your booking deposit.
No-show FeeIf you fail to show up to your appointment without notice, our cancellation policy will apply and you will forfeit your booking fee and a 100% treatemtn cost payment will be required before scheduling another appointment.
RefundsWe do not refund items or services for change of mind. All product and services purchases are final, and we cannot accept exchanges or product returns due to risk of contamination. We will only offer an exchange if the product packaging is deemed faulty or damaged. You will be required to return the product to the shop within 7 days of purchase for assessment from the manufacturer. Purchased Gift VouchersStore bought gift vouchers can be used towards any of our full price services. However, they cannot be used towards skincare.